Field Notes
Work out what is wrong first
These are written off the back of actual calls on the island. If one of them saves you a visit, that is a good outcome for both of us.
- No Second Route: Diagnosing a Sub-Zero Right the First Time When I-90 Is the Only Way On and Off Bench notes by Bjorn Aaltonen I-90 is the only way on and off Mercer Island, so a mid-job parts run costs an afternoon. That is why an ice maker fault here gets worked all the way to the water line, the fill valve and the harvest cycle on the first visit.
- When a Sub-Zero Wine Cooler Will Not Hold Its Zones Bench notes by Bjorn Aaltonen Upper and lower zones drifting apart, condensation on the glass, and a compressor that never seems to stop. What those symptoms mean on dual-zone Sub-Zero wine storage and what usually fixes them.
- Water, Frost and Ice Inside a Built-In Sub-Zero Bench notes by Bjorn Aaltonen Pooling water under the crispers, a sheet of ice on the back wall, or frost creeping across the freezer. Three different faults that get reported as one problem, and how to tell which one you have.
Mercer Island, WA
Read it and still not sure?
Describe the symptom on the phone and we will tell you whether it is a visit or something you can settle yourself in ten minutes.