Sub-Zero · Mercer Island
Ice Maker Repair
Clear-ice heads and standard freezer modules: short fills, missed harvests, slabbed bins and the water-supply faults that usually get blamed on the module.
What owners describe on the phone
If one of these sounds like your unit, it is the right page; if none does, describe it in your own words when you call.
- 01 Hollow, undersized or cloudy cubes coming out of a clear-ice head
- 02 Bin filling with one welded slab instead of separate cubes
- 03 Ice production stopped completely a day or two after a filter change
- 04 Water running down the inside of the cabinet from the fill tube area
What it comes to
The bands ice maker work usually falls into
The $89 visit pays for the trip over and a full diagnosis, and it is taken off the repair bill when you say yes to the work.
A band is a range because one fault turns up at different sizes on different cabinets. Yours gets a single price once the fault is found, before a part is fitted or ordered; the list below is only so you know roughly where you stand before the phone call.
- Ice maker, water valve or supply line
- $290–$820
- Defrost heater, thermostat or sensor
- $270–$610
How an island visit runs
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On the phone
Model, serial number, what the display reads and how long it has read it. On an island those answers decide what crosses I-90 with us, so we ask them properly rather than quickly.
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At the door
Floor protected before anything moves. A panel-ready unit is only drawn out of its cabinetry once the surround has been looked at and covered.
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The diagnosis
Each zone probed against its display, the condenser and fans checked, the sealed system read on gauges when the symptom points there. The $89 visit pays for all of it.
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A price, then the repair
You hear the repair price once the fault is found and before a part is fitted or ordered. If the unit is not worth repairing, that is said plainly at the same point.
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Before we leave
The unit is left running down toward its set point and the readings are shown to you. Panels and reveals go back where they were.
In their words
What the island says
4.9 / 51,587 reviews
One welded lump in the bin instead of cubes. He called it harvest timing at the door, not the module, and it was: a sticking arm and a slow heater. Cubes drop separately now.
Alethea M.
Cloudy, hollow cubes for months, and not the building water — the neighbors were fine. He measured the fill, found a lazy valve and a half-blocked fill tube, and did both. Clear cubes again.
Anders B.
The bar unit quit filling two days before we had people over. He came up that afternoon and found the shut-off valve barely open after some plumbing work, plus a scaled inlet screen. Ran all weekend.
Jeff D.
Mercer Island, WA
Ice Maker trouble on Mercer Island?
Ring with the model number and what the unit is doing, or pick a window online. The $89 visit is taken off an approved repair, and you hear the repair price before any part goes in.
Island visits 8:00 am – 8:00 pm, seven days · the line rings through 24/7