Sub-Zero · Mercer Island
Ice Maker Repair
Clear-ice heads and standard freezer modules: short fills, missed harvests, slabbed bins and the water-supply faults that usually get blamed on the module.
What people call us about
If one of these is close to what your unit is doing, we have seen it this month on the island.
- 01 Hollow, undersized or cloudy cubes coming out of a clear-ice head
- 02 Bin filling with one welded slab instead of separate cubes
- 03 Ice production stopped completely a day or two after a filter change
- 04 Water running down the inside of the cabinet from the fill tube area
What it comes to
Repair bands for this equipment
Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.
The bands below are ranges because the same fault arrives in different sizes — a gasket on a 36-inch door is not a gasket on a side-by-side pair. Your unit gets one firm number, agreed with you before anything is opened up or ordered, and the $89 call comes off that number once you approve the work.
- Door gasket or seal replacement
- $290–$690
- Evaporator or condenser fan motor
- $310–$730
- Defrost heater, thermostat or sensor
- $270–$610
- Ice maker, water valve or supply line
- $290–$820
- Electronic control board
- $440–$1,000
- Compressor or sealed-system repair
- $1,330–$3,010
For scale
Set against a repair: a comparable built-in replacement, before installation and cabinetry work — $11,260–$21,740. Most of what we are called to is a part inside a cabinet with years of service left in it, which is usually why the repair is the sensible end of that comparison.
How the visit runs
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Before we arrive
Model and serial number, what the unit is doing, and how long it has been doing it. Half the diagnosis is usually done from that alone, and it decides what goes on the van.
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On the doorstep
Floor covered, panels off before anything moves. Nothing is pulled out of cabinetry until the surround has been checked and protected.
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The service call
Cabinet and evaporator temperatures logged, defrost circuit and controls tested, sealed system read under gauges where the symptom calls for it. The flat $89 covers all of it.
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The number, then the work
A firm price for parts and labor before anything is opened or ordered. If it is not worth repairing you get told that, and you are not charged for the opinion.
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Before we leave
The cabinet is run back down to its set point and the readings are shown to you. Panels and reveals reset to where they started.
In their words
What the island says
4.9 / 51,587 reviews
One welded lump in the bin instead of cubes. He called it harvest timing at the door, not the module, and it was: a sticking arm and a slow heater. Cubes drop separately now.
Alethea M.
Cloudy, hollow cubes for months, and not the building water — the neighbors were fine. He measured the fill, found a lazy valve and a half-blocked fill tube, and did both. Clear cubes again.
Anders B.
The bar unit quit filling two days before we had people over. He came up that afternoon and found the shut-off valve barely open after some plumbing work, plus a scaled inlet screen. Ran all weekend.
Jeff D.
Mercer Island, WA
Ice Maker trouble on Mercer Island?
Take a slot online or call it in with the model number and what the unit is doing. Flat $89 service call, credited in full against an approved repair, and the repair price is agreed before anything is opened up.