Contact
Ring the island line, or pick a window online
The phone is quickest. It rings through 24/7, and on an island the call is where a Sub-Zero repair starts: the model and serial off the rating plate, then one plain symptom. The note on what to tell us on the phone lists the rest. If it can wait, choose a window on the booking page instead.
Most calls here are about wine cooler and wine storage repair, and if you already suspect a component, the parts reference says what each one does, how it fails on the island and what we test before replacing it.
In their words
What the island says
4.9 / 51,612 reviews
Both zones had crept up until they read within a degree of each other, which rather defeats the point. Condenser fins behind the lower vent were furred over and a fan bearing was going. Apart again since.
Gus P.
After the floors were refinished the door stopped seating and the whole cabinet frosted over. Out of level, one hinge shimmed wrong. Levelled, re-shimmed, gasket reseated. Dry all through a muggy June.
Meiling C.
Door alarm going all evening with the door plainly shut. Living this near the water, I blamed the damp. The gasket had lost its magnet strip along the hinge edge, so it looked perfect and sealed nothing.
Hana T.
Book a visit
Book the crossing
One external booking page and a phone line; no form, no mailbox, and nothing about your kitchen kept on this site.
- Island covered
- Mercer Island, WA 98040 — Town Center to the south end
- Visits booked
- 8:00 am – 8:00 pm, seven days
- The island line
- rings through 24/7
- First visit
- $89, taken off an approved repair
-
Choose a window
The booking page shows the island calendar as it stands. The window you pick is the one that is held for you.
-
Give us the plate
Model and serial from the rating plate inside the cabinet, and what the display has been reading. That decides which parts come across the bridge.
-
We read it properly
Zones probed against the display, the condenser and fans checked, gauges on the sealed system only where the symptom points there. The $89 visit covers the lot and is taken off an approved repair.
A wine zone that has climbed well past its set point is worth a phone call rather than a booking slot: the island line rings through 24/7, and a bottle cannot be un-warmed.